There are several reasons why a payment may not be successful. Here are some tips to try to solve this problem.
- Check that your card information is entered correctly.
- Make sure your card is active, not blocked due to code errors, not reported lost or stolen.
- Check that the payment limit on your card is high enough for the balance.
- If you are paying in a different currency, check with your bank that your card can be used for foreign currency transactions.
If the error persists despite these steps, you may need to use a different card or payment method, or contact your banking institution for further assistance.
Common Technical Problems:
- The error may also be caused by your browser (Firefox, Safari, Chrome, etc.). Try another browser to proceed with the payment.
- Clear your browser files (cache, cookies and temporary Internet files).
- Close Incognito mode or pop-up blockers for the 3D Secure.
- There may be times when updating our site that our services are temporarily interrupted. Wait 30 minutes, then return to your tracking and restart the payment.